Have a question or request?

Have a question about our gemstone bracelets? We’d love to hear from you, just send us a message! We will follow up with you in 1-3 business days.

Location

British Columbia, Canada


• Frequently Asked Questions •

How do I take care of my bracelets?

Keep dry. Handwashing is ok. Cord is pre stretched. Please do not stretch any more than it needs to be. The knot is hidden in the metal bead. If the knot slips out, gently pull it back into the metal bead. Wipe off any dirt that happens through daily wear.Take good care as you would for any special piece of jewelry!

How to I find my measurement/size?

Measure the circumference of your wrist using a fabric tape measure or a piece of string and ruler. For those who want an exact fit, select the exact measurement from the drop down menu. For those who want a slightly looser fit, please add 0.5 inches to the measurement.

Are the metal beads hypoallergenic?

Most of our bracelets are handmade with stainless steel metal beads which are hypoallergenic. However, our gold tone beads are not hypoallergenic. They are made from gold tone metal which could have nickel. We are currently working on having hypoallergenic gold beads, stay tuned!

Shipping

Element Beads Co. ships through Canada Post and USPS. Xpresspost 1-3 business days.U.S Expedited Parcel 4-10 business days. Element Beads Co. is not responsible for any delays from the shipping carriers.

Customs & Taxes

Buyers are responsible for any customs and import taxes that may apply. Element Beads Co. is not responsible for delays due to customs.